Privacy Policy

Privacy Policy

Effective Date: July 21, 2025
Business Name: Naseer Enterprises
Location: Pakistan
Website: [yourwebsite.com]

At Naseer Enterprises, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you shop with us, contact us, or browse our website.

By accessing our website and placing an order, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect two types of information from users: personal information and non-personal information.

a) Personal Information

When you interact with our website (such as placing an order or submitting a contact form), we may collect:

  1. Your Full Name
  2. Phone Number
  3. Shipping Address
  4. City and Postal Code
  5. Email Address (if provided)
  6. Payment/Refund details (e.g., JazzCash, Easypaisa number)

🔐 Note: Since all orders are Cash on Delivery (COD), we do not collect or store any debit/credit card information.

b) Non-Personal Information

We also collect general information about your interaction with our website through cookies and analytics tools:

  1. IP Address
  2. Browser type
  3. Device type (mobile or desktop)
  4. Pages visited
  5. Time spent on site
  6. Referral sources

This data helps us analyze performance and improve user experience.

2. How We Use Your Information

We use your personal data strictly for legitimate business purposes, including:

  1. Order Fulfillment – To confirm, process, and ship your order.
  2. Customer Service – To provide assistance with order status, returns, or complaints.
  3. Refunds – To process refunds via Easypaisa, JazzCash, or Bank Transfer under our 7-day return policy.
  4. Accountability – To maintain accurate records of orders and returns for reporting.
  5. Marketing (Optional) – To send offers or updates via SMS, WhatsApp, or email — only with your consent.
  6. Security & Fraud Prevention – To detect and prevent suspicious or fraudulent activities.

3. Sharing Your Information

We value your trust and will never sell or rent your personal data.

However, we may share limited data with:

  1. Courier Services (e.g., TCS, Leopards, Trax) for order delivery and reverse pickup.
  2. Payment Partners (e.g., Easypaisa, JazzCash) for refund processing.
  3. Customer Support Teams for call confirmations and complaint handling.
  4. Government authorities, only if required by law for legal compliance or investigations.

All third parties are expected to handle your data securely and ethically.

4. Refund Policy – Data Use Context

In line with our 7-day refund policy, we may ask for additional information during return/refund processing:

  1. Reason for return
  2. Product photos (for quality or damage verification)
  3. JazzCash, Easypaisa, or bank account number for refund transfer

All refund-related data is used only for transaction purposes and securely deleted once the refund is completed.

5. Cookies and Tracking Technologies

We use cookies and third-party tracking (e.g., Google Analytics) to improve your browsing experience.

Cookies help:

  1. Remember your cart
  2. Load pages faster
  3. Show relevant products
  4. Track user activity to help us improve

You can control cookies via your browser settings. However, disabling cookies may affect your shopping experience.

6. Payment & Financial Security

Our store operates on Cash on Delivery (COD), meaning:

  1. No online payments or card processing occurs on our website.
  2. We never ask for sensitive banking information on our website.
  3. Refunds (if applicable) are processed through secure mobile wallets or bank transfers only with your consent.

7. Data Storage & Protection

We take data security seriously. Your information is stored in a protected environment and only accessed by authorized team members.

Security measures include:

  1. Password-protected systems
  2. Encrypted access where applicable
  3. Internal checks to monitor unauthorized access or misuse

Still, no method of transmission over the Internet is 100% secure, and we recommend that users remain cautious when sharing personal details online.

8. Your Rights as a Customer in Pakistan

You have the right to:

  1. Access the personal information we hold about you
  2. Correct inaccurate or outdated information
  3. Request deletion of your information (if no pending orders)
  4. Unsubscribe from marketing messages
  5. Ask questions about how your data is used

To exercise any of these rights, contact us at:

📧 Email: [your@email.com]
📞 WhatsApp: [Your Number]
📍 Address: [Your City, Pakistan]

We will respond to all legitimate requests within 7 working days.

9. Marketing Messages & Promotions

We may send you updates, discount offers, or product announcements via:

  1. SMS
  2. WhatsApp
  3. Email

You will only receive marketing messages if you have opted in while placing your order or subscribed to our newsletter. You can opt out at any time by replying “STOP” or contacting us directly.

10. Children’s Privacy

Our products and website are intended for users 13 years and older. We do not knowingly collect data from children. If you believe a child has submitted data, contact us immediately, and we will remove it.

11. Third-Party Links

Our website may contain links to other websites or social platforms (e.g., Instagram, Facebook). We are not responsible for the privacy practices of those platforms. Please review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect business, legal, or regulatory changes.

  1. Any updates will be posted on this page with the updated Effective Date.
  2. We recommend reviewing this page regularly to stay informed.

13. Contact Information

If you have any questions about our privacy practices, your personal data, or anything mentioned in this policy, please get in touch:

📧 Email: naseerenterprises@gmail.com
📞 WhatsApp: [Your Number]
🌐 Website: [yourwebsite.com]