Refund & Return Policy

Refund & Return Policy

Effective Date: July 21, 2025
Business Name: Naseer Enterprises
Location: Pakistan
Payment Method: Cash on Delivery (COD)
Refund Eligibility: Within 7 days of delivery

At Naseer Enterprises, customer satisfaction is at the heart of everything we do. We strive to offer high-quality t-shirts and apparel, but we understand that sometimes things don’t go as planned. This Refund & Return Policy outlines your rights and our responsibilities regarding returns, refunds, and exchanges.

By placing an order on our website or social media channels, you agree to the terms described in this policy.

1. Return & Refund Window

Customers can request a return, exchange, or refund within 7 calendar days from the date of delivery.

After 7 days, unfortunately, we cannot accept any refund or exchange requests.

2. Eligibility Criteria

To qualify for a return or refund, the following conditions must be met:

✅ The item must be unused and unworn
✅ The item must be in its original condition and packaging
✅ Tags and labels must be intact
✅ You must provide a valid order number or receipt
✅ You must report the issue within 7 days of delivery

📸 In case of damaged or wrong items, customers are required to share clear photos of the product as proof before the return is approved.

3. Non-Eligible Items

The following items are not eligible for return or refund:

❌ Products that have been used, worn, or washed
❌ Customized or personalized items
❌ Sale or clearance items (unless damaged or defective)
❌ Returns requested after 7 days
❌ Items returned without approval from our support team

We reserve the right to deny any return or refund request that does not meet our eligibility criteria.

4. Process for Return or Refund

To initiate a return or refund:

Step 1: Contact Us

Reach out within 7 days of receiving the item via:

📞 WhatsApp: [Your Number]
📧 Email: [Your Email]

Provide the following:

  1. Your name
  2. Order number
  3. Reason for return
  4. Photos (if the product is damaged or incorrect)

Step 2: Approval

Our support team will review your request within 24–48 hours and notify you if your return is approved. If approved, we’ll share return instructions.

Step 3: Return the Product

You will be required to send the item back to our address using any local courier service. Customers are responsible for return shipping costs unless the product received was:

  1. Incorrect
  2. Damaged
  3. Defective

Step 4: Refund Processing

Once the returned product is received and inspected, we will issue your refund.

5. Refund Methods

Since all our orders are Cash on Delivery (COD), refunds are processed via:

  1. Easypaisa
  2. JazzCash
  3. Bank Transfer

💸 Refund timeline: 5–7 business days after we receive the returned item and approve it.

Please make sure to provide:

  1. Correct mobile number for Easypaisa/JazzCash
  2. Correct account name for bank transfer

6. Exchanges

If you ordered the wrong size or want to exchange the item (subject to stock availability):

  1. Exchange requests must be made within 7 days of delivery.
  2. Items must meet all the same eligibility requirements as refunds.
  3. Customers will bear the cost of returning the original item.
  4. We will ship the exchanged item free of charge (on the first exchange only).

7. Damaged or Incorrect Items

If your product arrives damaged, defective, or wrong, please contact us immediately with:

  1. Clear photos showing the issue
  2. Your order number and delivery details

We will offer one of the following solutions:

  1. A replacement at no additional cost
  2. A full refund
  3. A store credit or voucher, if you prefer

In such cases, we cover all courier charges.

8. Order Cancellations

  1. You may cancel your order before it is shipped.
  2. Once shipped, cancellation is not possible, and the return process must be followed after delivery.

9. Important Notes

  1. All refund requests are subject to inspection and approval.
  2. We reserve the right to modify or deny a request if return abuse is suspected.
  3. Refunds will not include the original shipping cost unless the fault lies with us.

10. Contact Us

For any questions related to refunds, returns, or product issues, feel free to reach out:

📧 Email: naseerenterprises@gmail.com
📞 WhatsApp: [Your Number]
🌐 Website: [YourWebsite.com]
🏢 Business Name: Naseer Enterprises – Pakistan

Final Words

We appreciate your trust in Naseer Enterprises. Our goal is to make sure you're completely satisfied with your purchase. If something goes wrong, we’re here to fix it quickly and professionally.