Shipping Policy

Shipping Policy – Naseer Enterprises (Pakistan)

Effective Date: July 21, 2025
Business Name: Naseer Enterprises
Website: [yourwebsite.com]
Location: Pakistan
Shipping Within: Pakistan Only
Shipping Methods: Cash on Delivery (COD) Only

Welcome to the Shipping Policy of Naseer Enterprises, Pakistan’s trusted online destination for stylish and affordable t-shirts. This document provides all the important details about how we process, ship, and deliver your orders to your doorstep.

We take shipping seriously — because we know how excited you are to receive your order!

🛍️ 1. Overview of Our Shipping Policy

At Naseer Enterprises, we aim to deliver your order safely, quickly, and transparently. Our shipping policy is designed to provide full clarity to our customers regarding:

    • Shipping timeframes

    • Delivery areas

    • Order processing

    • Shipping fees

    • Tracking

    • Missed or failed deliveries

    • Packaging

    • Delivery delays

    • Customer responsibilities

    • Frequently Asked Questions

This policy applies to all orders placed on our official website, WhatsApp, or social media platforms.

📦 2. Shipping Coverage – Where We Deliver

We currently ship across all major cities, towns, and regions in Pakistan, including:

Karachi

Lahore

Islamabad

Rawalpindi

Peshawar

Multan

Faisalabad

Quetta

Sialkot

And many other urban and semi-urban areas

We use Pakistan’s most reliable courier services such as TCS, Leopards, Call Courier, Trax, and M&P, depending on your location.

⛔ Note: We currently do not offer international shipping. We only deliver within Pakistan.

⏱️ 3. Processing Time

After receiving your order, our warehouse team starts processing it within 24 hours. Our processing includes:

  1. Order verification
  2. Quality checking
  3. Product packaging
  4. Courier dispatch preparation

Processing Time:

  1. Orders placed before 4 PM (Pakistan Standard Time) are processed the same day.
  2. Orders placed after 4 PM or on Sundays/public holidays are processed the next business day.

🚚 4. Shipping Timeframes

Once your order is dispatched, delivery typically takes:

Destination Estimated Delivery Time
Karachi, Lahore, Islamabad, Rawalpindi 2–3 working days
Major cities (Multan, Faisalabad, Peshawar, etc.) 3–4 working days
Small towns & rural areas 4–5 working days

These are estimated timeframes. Actual delivery may vary slightly due to courier service limitations, weather, or regional holidays.

💰 5. Shipping Charges

We strive to keep our delivery charges affordable:

  1. Flat Rate: PKR 250 per order
  2. Special Offers: We may offer free shipping discounts on selected products or during promotions.

🎉 To stay updated on shipping deals, follow us on social media or subscribe to our newsletter.

💳 6. Payment Method – Cash on Delivery (COD)

We offer Cash on Delivery (COD) on all orders:

  1. Pay only when the product reaches your doorstep.
  2. Please have the exact cash amount ready to avoid any delays with the rider.
  3. COD is available for all serviceable pin codes in Pakistan.

💡 Note: No advance payments, card payments, or bank transfers are required.

🧾 7. Order Confirmation & Tracking

Once your order is confirmed:

  1. You will receive an order confirmation SMS or WhatsApp message.
  2. Your parcel will be assigned a tracking number when dispatched.
  3. You can track your shipment directly on the courier’s website using the tracking number.

If you don’t receive a tracking number within 48 hours, please contact our support team immediately.

📦 8. Packaging & Handling

We ensure that all orders are:

  1. Neatly folded and packaged in branded or tamper-proof courier bags
  2. Properly labeled with shipping details and order ID
  3. Secured with inner protection layers (especially for bundles or multi-item orders)

Our packaging is both durable and discreet, ensuring privacy and protection during transit.

🚫 9. Missed or Failed Deliveries

If the courier attempts delivery and no one is available:

  1. They will attempt up to two more times.
  2. You may receive a call or SMS to reschedule.
  3. If unreachable for 3 attempts, the parcel may be marked as "Return to Origin" (RTO).

Returned orders due to customer unavailability may result in order cancellation. Re-shipping will require a new order request.

🕒 10. Delivery Delays – What Causes Them?

Although we try our best to deliver on time, certain situations can cause delays:

  1. Courier workload surges (e.g., Eid, sales events)
  2. Unreachable or incomplete addresses
  3. Weather disruptions (heavy rains, floods)
  4. Public holidays or strikes
  5. Remote area routing

We’re always here to help. If your order is delayed beyond 7 working days, contact us and we’ll escalate with the courier immediately.

🔄 11. Address Change After Order

Want to update your address after placing an order?

  1. Address changes are only possible before dispatch.
  2. If the order has already shipped, changes cannot be made.
  3. Contact us within 12 hours of ordering for adjustments.

💬 12. Communication & Support

We offer full support throughout the shipping process:

📞 WhatsApp Support: [Your Number]

📧 Email Support: naseerenterprises@gmail.com

⏰ Timing: 10:00 AM – 8:00 PM (Mon–Sat)

Have a shipping issue? We're just one message away.

📄 13. Order Cancellation Policy (Shipping-Related)

  1. You can cancel your order before it’s dispatched.
  2. Once it is picked by the courier, cancellation is no longer possible.
  3. To cancel, send us your order number within 6–12 hours of placing the order.

If you refuse delivery without valid reason, we may restrict future COD orders for your address or contact.

🧑💻 14. Customer Responsibilities

As a valued customer, please ensure:

  1. Your name, address, and phone number are correct
  2. Someone is available to receive the order
  3. Your mobile number is reachable for the courier
  4. You only place orders you intend to accept

Respecting the courier’s time and effort is key to maintaining smooth deliveries for all.

🤝 15. Our Promise

At Naseer Enterprises, we treat every order with care. Our promise is:

✅ Timely delivery
✅ Safe packaging
✅ Transparent tracking
✅ Fast support
✅ Easy delivery experience

If you face any shipping-related issue, we will do our best to resolve it quickly.

❓ 16. Shipping FAQs

Q1: Can I track my order?
Yes! You’ll receive a tracking number by SMS/WhatsApp after dispatch.

Q2: Do you deliver nationwide?
Yes, we deliver to all cities and towns in Pakistan via reliable couriers.

Q3: Do I have to pay any hidden charges?
No hidden charges. You only pay PKR 200 for shipping, or get free delivery on orders above PKR 3000.

Q4: What happens if I miss the delivery?
Couriers attempt delivery up to 3 times. After that, your order may be returned.

Q5: What if my order is delayed?
Contact us! We will follow up with the courier and provide updates.

📬 17. Contact Us for Shipping Help

Have a question or issue with your shipment? Reach out to us:

📞 WhatsApp: [Your Number]
📧 Email:naseerenterprises@gmail.com
🌐 Website: [yourwebsite.com]
🏢 Naseer Enterprises – Pakistan

Final Note

Thank you for trusting Naseer Enterprises. We’re committed to delivering your order with professionalism, care, and speed. If you ever experience a delay, damage, or courier issue, we are always ready to resolve it.

Happy shopping!
— Team Naseer Enterprises